Win the customer with Burodrive. Keep them with ServiceDesk.
Most businesses sell in one system and support in another, so the story of every customer breaks in half the moment a deal closes. Run both from one connected suite instead.
One customer, one record
Halden Co.Lead captured
Inbound form, routed to a rep in seconds
Deal closed — $18,900
Follow-up sequence, four calls logged
Handed off automatically
Customer record carries straight over, nothing re-entered
First service ticket opened
Technician assigned by skill and location
Resolved within SLA
Asset history and warranty checked automatically
The sale and the service live in two different worlds.
A rep closes a deal in one tool. A technician opens a ticket in another. By the time the customer calls with a problem, nobody in either system has the full picture.
The handoff drops details
What the rep promised during the sale rarely makes it into the ticket the technician sees.
Customers repeat themselves
Support asks questions sales already answered, because the two records never met.
Leadership sees half the story
Revenue dashboards and service dashboards don’t talk, so nobody sees the full customer lifetime.
Two products built to hand off to each other
Use either on its own, or connect them so every deal Burodrive closes becomes a customer ServiceDesk already knows.
The CRM your pipeline actually keeps up with.
Leads, calls, and follow-ups in one pipeline, so no deal goes quiet and no rep has to guess what happens next.
- Lead capture from forms, ads, and email
- Built-in calling, with logs and recordings
- Automated follow-up sequences
- Real-time pipeline and revenue reporting
Every service request. One smart platform.
Tickets, technicians, assets, warranties, AMC, and SLAs — all from one platform built for service teams.
- Ticket creation, priority, and SLA tracking
- Technician allocation by skill and availability
- Asset and warranty history on every job
- AMC contract and renewal tracking
Everything a sales team needs to close
Manage every deal from one pipeline
Lead capture, follow-ups, and reporting connected end to end.
Lead capture
Pulls leads from forms, ads, and email into one queue.
Follow-ups & tasks
Tracks every follow-up and next step to done.
Sales pipeline
Manage stages from first enquiry to closed-won.
Every call, tracked automatically
Calls, recordings, and dispositions, visible in one place.
Mobile dialler
Works right from a rep’s phone, no extra hardware.
Call analytics
Connect rate, talk time, and follow-up tracking.
Smart call routing
Routes calls to the right rep automatically.
Automate repetitive sales follow-ups
Smart workflows for lead assignment, reminders, and follow-ups.
Lead assignment
Auto-assigns leads by territory, source, or rule.
Auto reminders
Sends reminders for follow-ups and open tasks.
Drip campaigns
Nurtures cold leads with scheduled campaigns.
Everything a service team needs to deliver
Never lose track of a service request
Complete visibility from creation to resolution.
Priority & categorization
Every ticket numbered, prioritized, and routed automatically.
SLA monitoring
Response and resolution clocks watched automatically.
Escalation management
Overdue tickets surface before customers have to ask.
Put the right technician on the right job
Smart allocation weighs skill, location, availability, and workload.
Smart allocation
Matches jobs to technicians by skill and proximity.
Live status
See who’s available, busy, or on leave in real time.
Field updates
Technicians check in, log work, and close from the field.
Every asset has a full service history
Warranty, AMC, and every visit attached to the asset itself.
Asset tracking
Products and equipment tracked by asset ID and serial number.
Warranty status
Know what’s covered and what’s chargeable, instantly.
AMC renewals
Contract renewals and scheduled visits tracked automatically.
From first contact to a customer for life
One connected path, so a manager can see exactly where a customer is, and why — before and after the sale.
Capture & close
Burodrive captures the lead, routes it, and tracks it through to a won deal.
Hand off
The customer record and deal history move over automatically.
Request & assign
ServiceDesk opens the ticket and assigns the right technician.
Resolve & renew
Work is completed within SLA, and AMC renewals keep the relationship going.
Built for how your industry sells and services
Start from workflows already shaped for your business, on both sides of the customer relationship.
HVAC & field services
Burodrive tracks the sale; ServiceDesk dispatches technicians and tracks warranty on every unit installed.
Real estate & facilities
Broker follow-ups in Burodrive, then maintenance requests and asset history in ServiceDesk.
Equipment & B2B services
Multi-stage sales in Burodrive, backed by AMC contracts and SLA-tracked support in ServiceDesk.
What teams see when both sides connect
Before Burodrive we had four spreadsheets and no idea which leads were actually being followed up.
Our technicians used to work off memory. Now every job shows the asset’s full history before they arrive.
See the whole customer journey in one suite
Book a 20-minute walkthrough of Burodrive, ServiceDesk, or both.