Single plan. Every module.
Ticketing, technicians, assets, warranty, AMC and SLA — bundled into one ServiceDesk Pro plan.
ServiceDesk Pro
- Ticket managementAuto-numbering, priority, categorization, comments & attachments
- SLA monitoring & escalationResponse and resolution timers with automatic breach alerts
- Technician managementAllocation by skill, location, availability and workload
- Customer managementProfiles, contacts, locations and full service history
- Asset managementTrack equipment by asset ID and serial number
- Warranty managementKnow what’s covered, expiring, or chargeable
- AMC managementContracts, scheduled visits and renewal tracking
- Service visit workflowCheck-in to customer approval, on one screen
- Inventory managementSpare parts stock, consumption and low-stock alerts
- Reports & dashboardsReal-time ticket, SLA and technician performance views
Enterprise · Custom
For teams that need custom forms, custom integrations, offline billing, and a dedicated account manager.
Everything that ships with Pro
Ticket Management 7
- Automatic ticket numbering
- Priority & categorization
- Technician assignment
- Status tracking
- Comments & attachments
- Ticket history
- Escalation management
SLA Management 4
- Response time tracking
- Resolution time tracking
- Automatic breach alertsFlags at-risk tickets before the SLA clock runs out.
- SLA compliance reporting
Technician Management 5
- Skill-based allocation
- Location-aware dispatch
- Availability & workload view
- Experience-based routing
- Technician status boardAvailable, busy, on leave, offline — live.
Service Visits 4
- Check-in / check-out
- On-site notes & photos
- Customer sign-off
- Visit history per asset
Asset Management 4
- Asset ID & serial tracking
- Install date & location
- Full service history
- Open ticket linkage
Warranty & AMC 5
- Warranty status trackingKnow what’s covered, expiring, or chargeable before the invoice goes out.
- AMC contract management
- Scheduled visit reminders
- Renewal opportunity alerts
- Chargeable vs covered flagging
Customer Management 3
- Customer profiles & contacts
- Multiple locations per account
- Full request history
Inventory Management 4
- Spare parts stock tracking
- Technician-wise stock
- Consumption logs
- Low-stock alerts
Reports & Analytics 4
- Ticket analytics dashboard
- Technician performance
- SLA compliance reports
- Warranty & AMC expiry views
Mobile & Integrations 4
- Android & iOS technician app
- Push notifications & reminders
- API access & webhooks
- Third-party integrations
Numbers after the first 60 days
Averages across onboarded service teams.
What teams say after switching
Commit later, not before
No heavy setup, long contracts, or migration headaches.
Try before you commit
Pay after go-live, not before.
Free migration
We move your tickets and asset data from spreadsheets or your current tool.
Scale up or down
Add or remove technicians any time.
Your data stays yours
Export to CSV any time, no exit fees.
Onboarding included
Dedicated success manager on Enterprise.
30-day success guarantee
See results before your subscription starts.
Pricing — the questions we get asked most
Is the 50% lifetime offer really for life?
Yes. Lock the rate when you sign up during the offer window and it stays at ₹399/user/month for as long as you remain on Pro. If the offer ever ends, list price applies only to new customers from that point — your locked rate holds.
What’s the minimum team size on Pro?
Five users minimum, billed either quarterly or annually. You can add more technicians at any time as your team grows.
Can we try ServiceDesk before committing?
Yes — under the 30-day guarantee, we set up and onboard your team first, and your subscription only starts once you’ve seen results.
Is GST included in the price?
No — the prices shown are exclusive of GST. 18% GST is added on top of every plan.
What counts as Enterprise, and when should we talk to sales?
Enterprise fits teams that need custom forms, custom integrations, offline billing, or a dedicated account manager. Reach out and we’ll scope it with you.
What happens if we cancel? Can we export our data?
You can cancel any time with no exit fees, and export your full ticket, asset, and customer data to CSV whenever you like.
Bring your service operations into one platform
See how ServiceDesk fits your team in a 20-minute walkthrough.